Solution 07
Technology that is looked after, every day.
A named point of contact, a clear service level and proactive monitoring, so small IT problems are fixed properly instead of recurring.
Service scope
- Remote IT support & helpdesk
- 24/7 monitoring & maintenance
- System, network & server administration
- Endpoint management
- Backup & patch management
- Vendor management
- Preventive maintenance
- Tiered support plans
The challenge
IT problems keep coming back.
- No in-house IT, or one overstretched generalist
- Recurring issues that never get properly resolved
- Slow or inconsistent support response times
- A recent technology project with nobody to run it
Our approach
Proactive support with a named point of contact.
We baseline every system before the service starts, fix known critical issues first, then provide helpdesk support, monitoring and maintenance under a clear service level, with a monthly report and a quarterly business review.
Capabilities
Managed IT infrastructure
Your environment run and maintained as a managed service.
Remote IT support & helpdesk
Fast, friendly help for staff with clear response times.
System & server administration
Day-to-day administration of servers and core systems.
Network administration
Configuration, changes and health of your network.
Endpoint management
Laptops, desktops and mobile devices kept secure and up to date.
24/7 monitoring & maintenance
Tiered monitoring options with alerting and response.
Backup management
Backups checked, maintained and restorable.
Patch management
Operating systems and applications kept current and secure.
Application & cloud support
Support for the software and cloud services you rely on.
Troubleshooting & incident resolution
Root-cause fixes, not just quick workarounds.
Preventive maintenance
Scheduled work that stops problems before they start.
Vendor management
One point of contact for all your technology suppliers.
Tiered support plans
Helpdesk, fully managed, or managed plus strategic advisory.
Architecture
A managed technology service.
- Service deskA named contact and helpdesk for every user.
- MonitoringProactive visibility of systems, networks and devices.
- MaintenancePatching, backups and preventive work.
- AdministrationSystems, network, endpoints and vendors managed.
- ReportingMonthly reports and quarterly business reviews.
Use cases
Outsourced IT department
Complete IT support for businesses without internal IT staff.
Support for an internal IT lead
Extra capacity and specialist skills alongside your own team.
Post-project operations
Running a newly delivered infrastructure, cloud or security project.
Vendor consolidation
One accountable partner for all technology suppliers.
Relevant industries
Process
How we deliver.
Discover
A short call to understand the problem, your current systems and who needs to be involved.
Assess
An on-site or remote review of the current state, before anything is proposed.
Propose
A written proposal tied to your business outcome, with pricing, timeline and clear exclusions.
Kick off
A signed agreement, confirmed stakeholders, access and a shared communication channel.
Deliver
Phased delivery with a mid-point check-in on anything longer than two weeks.
Hand over
Documentation, credentials and a plain-language summary of what was done and why.
Support
Ongoing management, or the next step on your technology roadmap.
FAQ
Questions, answered.
We offer tiered plans, from helpdesk support to fully managed IT with strategic advisory, so you can choose the level of cover your business needs.
Response times are defined by severity in your service level agreement and communicated to all staff.
An onboarding audit baselines every system, credential and known issue. Any critical issues are fixed under a separate fixed-scope project before the service level begins.
Onboarding audit, remediation of known critical issues, ticketing and monitoring setup, a communicated SLA, monthly reports on tickets, uptime and recurring issues, and a quarterly business review.
Related solutions
Data & Business Intelligence
Turning scattered data into dashboards, reports and analytics leadership can actually use.
Digital Workplace
The tools, access and devices that let your people work productively and securely, anywhere.
Backup & Disaster Recovery
Backup strategy, disaster recovery and business continuity, with recovery that is proven by testing.
Start a conversation
Let's discuss your Managed IT requirements.
Tell us about your systems, your objectives and the challenges in between. Our team will review your requirements and respond with a considered next step.